Stearns Design Build, a leading full service design build remodeling company in College Station, has earned the 2017 Guildmaster award for exceptional customer service for the fifth time from GuildQuality, which determines award winners through interviews with clients who rate their overall experience in working with a homebuilder or remodeler.
In determining which businesses received the 2017 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
The threshold for the award is a 90 percent recommendation rate. Stearns Design build’s recommendation rate is more than 98 percent.
Owner Hugh Stearns said, “This is one of the most important awards that we can win because it identifies quality customer service, which is one of our core values.”
Stearns Design Build has been serving College Station and Bryan since 1993. Their service includes home additions, kitchens, bathrooms, and exteriors. As a green builder, they built the first grid-tied solar home in Brazos County. As a design company they have created their own design concept that they call Transitions, which focuses on creating connection to natural settings.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.