Text to 9-1-1

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screen-shot-2016-12-05-at-10-00-37-amThe Brazos County Emergency Communications District is pleased to announce the availability of “Text to 9-1-1” service in Brazos County. This includes the cities of Bryan, College Station, Wixon Valley, and Kurten, in addition to all unincorporated areas of the county. The ability to send a text message to 9-1-1 is an enhancement to existing 9-1-1 systems and will provide direct access to 9-1-1 services for individuals with a hearing or speech impairment. Additionally, it offers an alternate method of requesting help in situations where an individual’s safety might be compromised by speaking out loud, such as an active shooter, domestic violence, home invasion, or abduction.

Text to 9-1-1 tips:
– Don’t text and drive!
– Send your location and type of emergency
– Use plain language and avoid abbreviations and slang
– Photos & videos cannot be sent to 9-1-1 at this time
– Do not include 9-1-1 as part of a group text
– Only text 9-1-1 when you are unable to make a voice call

Text to 9-1-1 service is not available everywhere, and is subject to the same limitations and challenges as all wireless calls. If you are in an area that does not accept text to 9-1-1 requests, you will receive a bounce back message from the wireless provider asking you to call 9-1-1 for help. At this time, you can only send a text to 9-1-1 from a phone with an active data plan using Verizon, AT&T, Sprint, or T-Mobile wireless networks. The Brazos Valley COG deployed Text to 9-1-1 service earlier this year in Burleson, Grimes, Leon, Madison, Robertson, and Washington counties.

Contact Patrick Corley at (979) 779-0911 or pcorley@bc911.org with any questions regarding this information.

Voice calls are still the best and fastest way to get help. Call if you can, text if you can’t.